Payment feature in the system for B2B vacationers
Added payment features and all these areas to the system
New Feature
UX Research
UI Design
Tool: Figma
Team
1 Product Manager
1 Engineering Manager
3 Developers
1 Designer
2 QA testing
Tools
Figma
Jira
Skills
Product Thinking
User Research
Wireframing
Problem Solving
My Role
Product Design
Research & Testing
B2B Vacation Management System fix
Improved User Profile Interface
New Fix
UX Research
UI Design
Tool: Figma
Overview
Property managers and owners face increasing challenges in efficiently managing financial transactions and gaining deeper insights into their profitability. Current systems often fall short in providing the necessary granularity and automation required to handle complex financial distributions. This leads to time-consuming manual processes and potential inaccuracies. To address these challenges, there is a need for an enhanced payment feature in PropertyPro that includes detailed tracking of booking transactions, automated agent commissions, owner payouts, manager fees, and a comprehensive profit calculation module. This feature will simplify financial management, provide critical insights into profitability, and help users make informed business decisions.
Identified Issues
Need for Enhanced Payment Feature
Property managers and owners need efficient tools for managing financial transactions and profitability. Current systems lack automation and detail, causing manual work and inaccuracies. The enhanced payment feature in PropertyPro should include:
- Detailed tracking of booking transactions
- Automated agent commissions
- Owner payouts
- Manager fees
- Comprehensive profit calculation module
This will simplify financial management and provide critical insights for informed decision-making.
Market analysis
Introduction to Competitor Research
To enhance the payment feature in PropertyPro, I analyzed similar functionalities in both direct and indirect competitors, such as Airbnb, Booking.com, Vrbo, Stripe, PayPal, and QuickBooks Payments. This research helped identify gaps and opportunities to improve our offering by incorporating best practices and unique features observed in the market.
Screenshots from the competing study
Quote from the persona
"Lack of detailed transaction histories and customizable financial reports makes it difficult to provide accurate financial oversight and reporting."
Mali
Property Manager
28
"Lack of detailed transaction histories and customizable financial reports makes it difficult to provide accurate financial oversight and reporting."
Daniel
Financial Officer
30
User Journey
I created a journey of the user what he does, thinks and says in the process, before the creation of the feature
User Flow
I created a flow how the users using the feature in comfortable way.
Solution Implementation
1.
This button has an option to manually add a payment
3.
Filter option for all transaction history
4.
Here the user can see all transaction details in an expanded manner
2.
Here you can see what type of transaction document it is and open it
Number 1
Number 2
Number 3
Number 4
Agent Commissions
List of transactions of the agents' percentages, each agent how much he receives, how many agents there are, how much they receive for each transaction, etc.
User Journey
I created a journey of the user what he does, thinks and says in the process, after the creation of the feature